One of the best features of WordPress is that it can be used to create private websites protected by a password. It only takes a few clicks to set it up. And it’s free! Many people and businesses use WordPress to create private databases that are only accessible…
Hero Themes
11 Best Knowledge Management Tools and Software (Free & Paid Options)
If one of your key employees were to leave in a week, how soon do you think you can get someone to take over their responsibilities? As your company grows, the more likely it is to have complex job roles, a diverse range of products and services, and…
Customer Service Desk: Everything You Need To Get Started
Are you considering setting up a customer service desk? You’ve browsed some guidance online, but you don’t have answers to all your queries? And you’re wondering whether you even need one at your company? The answer is a resounding yes. Customer service help desks are an essential part…
8 Best Amazon Affiliate WordPress Plugins (Free & Paid)
Affiliate marketing is arguably the best way to make money online with little to no effort. When selling affiliate products, all you have to do is place the affiliate links and bring traffic to your website. You don’t have to manage inventory, ship products, or even take responsibility…
How To Write an Instruction Manual — Step-By-Step Guide With Examples
When faced with an issue, the first thing that most customers do is search online. But unfortunately, many businesses don’ t invest much into crafting self-help channels (instruction manuals). Which results in an overwhelming number of support tickets and added costs. In some cases, products only come with a…
How To Ask for Customer Testimonials in a Non-Cheesy Way
Turning customer support into a profit center rather than a money pit is a recurring theme here on the blog, and there’ s a lot of gold to be found once you fully embrace this mind shift – particularly when it comes to gathering customer testimonials. Despite their effectiveness, …
How To Create, Write Technical Documentation (Step-By-Step Guide)
What is technical documentation? Technical documentation is a type of written material that contains detailed information on how to use, build, maintain, and troubleshoot a product, service or a system. For example, in software development, technical documentation is a high-level term that refers to all the guides and…
How to Create a User Manual: From Zero to Hero (Full Guide)
A user manual is a content that helps your customers (or employees) use your product or service effectively. By providing clear instructions and ensuring safe use. Beyond helping your customers effectively use your product, user manuals can also help you cut down on customer service and support requests….
13 Best It Ticketing Systems and Software for Solid Tech Support for 2025
IT support is expected to handle numerous tasks at a rapid pace, including service requests, phone calls, defective tools, and customer complaints. If your team is still relying on legacy solutions like Outlook to handle these tasks, you’re not just leaving money on the table, but also spending…
13 Best WordPress Email Plugins for Marketing, Automation (Free & Premium)
We’ ve all been there: Waiting for the account activation email that never came. Or the password reset link that never arrived. Blame it on the “ WordPress-Not-Sending-Emails” issue, but it’ s no fun having to contact support for such stuff. As a business, you need to ensure that such key…
How To Build A Help Authoring Tool Using WordPress
A good technical writer is never far from their trusted help authoring tool (HAT). The workhorse of the technical writing trade – a help authoring tool, takes the strain and transforms the art of ‘making complex things plain’…well, a cinch. HATs are productivity maximisers for technical writers. 10x…
Knowledge-Centered Support (KCS): What It Is, Best Practices
Are you looking to adopt a knowledge-centered support strategy for your business? Then this article will help you build a path of least resistance to producing top quality customer support content – that drives results. Let’s get started… In This Guide What makes KCS successful?How much does KCS…
the Ultimate Customer Feedback Email Template + Samples
If you’re reading this, there’s probably already a good chance that you understand the importance of gathering feedback from your customers. But understanding the importance of feedback doesn’t mean you magically know how to actually collect that feedback. If you want to: Actually get responses from your customers…
What is help desk support and how to set it up: the complete beginner’s guide
While it’s crucial to give reliable customer service to your customers, that’s not enough. At least, not if you want to raise the standard of your support. Building a help desk is one of the key ways to streamline your customer service operations. And it gives you a…
What’s wrong with your FAQ – 6 tips proven to make it better
Do your customers raise tickets about questions that you’ve already answered? In your site’s FAQs? Well, if you answered in a “Yes, ” then probably your users don’ t find your FAQs helpful. Because if they did, most of them wouldn’t raise tickets. You already know: more tickets mean more…
5 Best WordPress Wiki Themes (2025 Curated List)
Searching for the best WordPress wiki themes so that you can create a public or private wiki website? Much like Wikipedia, wiki websites are great for presenting lots of information and interlinking it so that people can easily find what they’ re looking for. You can use a wiki…
WordPress Security Guide: 20 Best Practices for Keeping Your Website Secure
Picture this: You open your WordPress site, all bright-eyed, bushy-tailed, and ready to upload your latest blog post…only to be met by a bunch of weird content directing people to buy pharmaceutical pills from sketchy websites. It’ s most webmasters worst nightmare, but it’ s something that can happen to…
The 5 Best WordPress RSS Feed Plugins Compared (2025)
In this post, we compare 5 popular options to help you find the best WordPress RSS feed plugin for your site. RSS feed plugins make it easy to import content from any RSS feed to your site. Depending on the plugin, you’ ll be able to either display a…
WordPress Rest API: All You Need To Know About (2025)
WordPress 4.4 made the WordPress REST API a part of the core. In this article I’ ll explain why this development is huge for WordPress (and theme and plugin authors in general) and show you how to use it to simplify the process of communication between WordPress and other…
How To Set up WordPress Multisite Domain Mapping — 2025 Guide
You probably love how easy WordPress multisite makes it to manage a network of sites. However, what you might not love is how WordPress multisite handles all of those sites by default. With the default functionality, WordPress multisite lets you create additional network sites as either subdomains (site1.network.com)…